Privacy Policy

Privacy Policy Effective date: 4 November 2025

1. Overview Turners Electrical (“we”, “us”, “our”) respects your privacy. This policy explains what personal data we collect via our website contact form, how we use it, and your rights.
2. Data We Collect (Contact Form Only) If you submit our contact form, we collect:

• Name.
• Email address.
• Phone number (if provided).
• Message contents and any attachments.

We do not otherwise track, profile, or store personal data through our website.

1. How We Use Your Data We use the information you submit to:

• Respond to your enquiry.
• Provide quotes or service information.
• Manage customer communications and scheduling.

1. Legal Basis We process your data on:

• Legitimate Interests: to respond to enquiries you initiate and operate our business efficiently.
• Consent: where you explicitly consent (e.g., optional marketing—only if offered and selected).

1. Data Retention We retain contact form submissions for up to 24 months to manage follow‑up, quotations, and service records, unless a longer period is required by law or necessary to establish or defend legal claims. We will delete or anonymise data when it’s no longer needed.
2. Sharing Your Data We do not sell your data. We may share limited information with:

• Service providers (e.g., email/hosting) strictly to deliver our services.
• Regulatory or legal authorities when required by law.

All third parties are required to keep your data secure and use it only for the agreed purposes.

1. Security We implement reasonable technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, but we continually review and improve our practices.
2. International Transfers We do not intentionally transfer your data outside the UK. If a service provider stores data in another country, we ensure appropriate safeguards are in place (e.g., standard contractual clauses).
3. Cookies and Analytics We do not use cookies or analytics to collect personal data. If this changes, we will update this policy and provide a cookie notice.
4. Your Rights (UK GDPR) You have the right to:

• Access the personal data we hold about you.
• Correct inaccuracies.
• Request deletion.
• Object to or restrict processing.
• Data portability (where applicable).

To exercise these rights, please contact us using the details on our website. We may need to verify your identity before acting on requests.

1. Children Our services are not directed to children. We do not knowingly collect data from children.
2. Updates to This Policy We may update this policy from time to time. Changes take effect when posted on this page, with the “Effective date” updated accordingly.
3. Contact For privacy enquiries or to exercise your rights, contact us via the website contact form or using the contact details listed on our site.